Our COVID-19 Safety Protocols

FAQ's About Attending Your Dental Appointment

What do I do if myself or someone in my household tests positive for COVID-19?

  • Complete the online report form
  • Isolate the positive individual and manage symptoms
  • Inform close contacts of the positive test
  • The infected individual needs to continue to isolate until after the required isolation period has passed.

Can I still come to the office if I feel OK?

  • Household members or close contacts of someone who has tested positive for COVID will need to monitor for symptoms
  • Fully vaccinated individuals(minimum 2 doses) can still attend their dental appointment but must avoid high-risk settings (seniors homes, etc.) for ten days
  • Non-vaccinated individuals, or those with only 1 dose, will need to isolate for 10 days 

For more information see the BC Centre for Disease Control website.

When can I end self isolation after testing positive?

If you are managing your illness at home you can end isolation when all three of these conditions are met:

  • Fully vaccinated: At least 5 days have passed since your symptoms started, or from test date if you did not have symptoms. You should wear a mask even in settings where a mask isn’t required. Fully vaccinated means you received both doses of a 2-dose series (e.g. AstraZeneca, Pfizer, or Moderna vaccine) or it has been more than 14 days since you received a single dose of a 1-dose series (e.g. Janssen/ Johnson and Johnson).
    Not fully vaccinated: At least 10 days have passed since your symptoms started, or from the day you tested positive if you did not have symptoms.
  • Fever has resolved for 24 hours without the use of fever-reducing medication, such as acetaminophen or ibuprofen.
  • Symptoms have improved.

Our dental office has implemented enhanced protocols that go above and beyond the policies we already have in place. Our new patient flows adhere to physical distancing guidelines, and we have acquired protective equipment to protect our staff and patients. Appointment bookings and rescheduling will be handled over the phone to minimize contact.

Call us if you would like to make an appointment or reschedule a missed appointment. If you’re heading to our office for an appointment, it’s important to understand our new safety protocols, which include:

Appointment Screenings

Prior to your appointment, we will perform a pre-appointment screening. The purpose of the screening is to determine whether you have any symptoms of COVID-19 before arriving at our office.

If you are experiencing symptoms of COVID-19 or are feeling under the weather, we ask that you reschedule your appointment for a later date. Our patient screening process helps protect our other patients and staff members from exposure.

Hand sanitize

Patient Protection

We are committed to patient safety. At our Patient Protection Station, located at our front entrance, we provide complimentary hand sanitizer and face masks for use.

All surfaces, instruments and working spaces are thoroughly cleaned, disinfected and sterilized after every appointment.

Social distancing

Maintaining Distance

To maintain physical distance, we ask our patients to remain in their vehicles until we call you in for your appointment. To protect staff and patients, we have installed plexiglass barriers at reception desks.

Our waiting rooms have been rearranged to ensure that chairs are at least 2 metres apart. Waiting room seats are routinely cleaned and wiped down with an approved cleaner.

Temperature check

Monitoring Staff

Our staff members continue to self-monitor to check for symptoms of COVID-19. Staff experiencing any level of fever, cough, muscle aches or sore throats will complete Covid-19 screening on site through Rapid antigen testing.

Clean surface

Ensuring Your Comfort

Our new safety protocols are designed to protect patients and staff. However, if you feel unsure or confused about our changes, we are happy to answer your questions and explain the procedures to follow. To minimize confusion, we have posted signs for guidance.  

Staff Vaccinated

All our staff members are vaccinated against Covid-19. A study published in August 2021 indicates that if you had COVID-19 before and are not vaccinated, your risk of getting reinfected is more than two times higher than for those who were infected and got vaccinated.

We will continue to monitor our new protocols to ensure their effectiveness. Our protocols may change in the future, and patients will be notified of changes prior to an appointment. If our protocols change and we need to reschedule your appointment, we will contact you. Be sure to check our website and your inbox regularly for any additional or updated information.

If you have an urgent issue, give us a call to schedule an appointment or ask a question. Our hours may change as we continue to adapt to our new protocols. We appreciate your patience and understanding as we settle into our new schedule.

Our dental office team is committed to providing dental care in a safe environment. Our enhanced safety protocols are designed to protect our patients and staff to ensure the highest level of care. We look forward to seeing you at your next appointment!